MyChart Registration

When scheduling her appointment, Lindsay was asked if she wanted to register for Allina Health's online portal. Lindsay said yes and the receptionist emailed an activation code.

Lindsay attempted to activate her access to the portal by copying and pasting the registration code, entering her DOB, and the last 4 digits of her SSN.

After submitting the form, she gets an error message stating she entered an incorrect SSN. She retypes it several times to ensure she didn't have a typo but still gets the error message. She is eventually locked out without an ability to resolve the issue. There is no help number or link.